NDHRA Members shall...

...act and advise with the best interests of our customer foremost, with regard to the safety and well being of the patient in relation to contact with handpieces.

...disclose immediately and fully, any potentially unsafe condition discovered during the course of a repair.

...be fair and non-deceptive in all statements and communication with our customers, and provide meaningful repair options when indicated or requested.

...provide service only within our area of competence, being honest and forthright about any limitations in skill or training.

...strive for the highest quality repair, with reasonable cost, and fastest possible return, ensuring that any compromise in performance is communicated clearly.

...establish and maintain a mutually beneficial, long term, business relationship with each client, building a foundation for continued trust and confidence.

...courteously and promptly adjust any cause for dissatisfaction until the customer is completely satisfied.

Thank you for choosing an NDHRA Member.